The Ten Key Service Activities

1 Products & Services Information
Clearly explaining what you offer

Providing information so customers know about your business and services.

2 Counter & Face-to-Face Service
Helping customers meet their needs

Dealing with customers when they come to you for service, either over-the-counter or within your business.

3 Telephone Service
Quick, accurate service

Dealing with customers to address their inquiries when they ring you.

4 Taking Customers' Orders
Making it easy to buy

Accurately taking and processing the orders customers place with you.

5 Follow-Up Documentation
Relevant and timely follow up

Providing any necessary follow-up information that the customer requires.

6 Billing and Managing Payments
Making it clear and easy to pay

The system of charging the customer for the things they have purchased or services received, and taking customers' payments

7 Visiting the Customer
Arriving on time

Anything that involves you going to the customers' premises

8 Making Repairs
Fixed first time, on time

The various things you do when making repairs on behalf of the customer.

9 Handling Complaints
Turning complaints to compliments

Addressing any complaints the customer may have with you.

10 Managing the Service Culture
A customer-focused business

Ensuring your business has a service culture focused on the customer.