Consumer.gov.au - Navigation
For Consumers
For Business
Consumer Protection in Australia & New Zealand
Latest Consumer News
Publications
Frequently Asked Questions
Contacts
Related Sites
Search
Return to Home Page
Bottom of Navigation Bar
Publications - Read our Consumer Publications
Publications - Read our Consumer Publications
spacer

 

Customer Service Guidelines

CUSTOMER SERVICE GUIDELINES

The Guidelines are contained in a 65 page booklet which is published in Adobe Acrobat® format (or pdf file) requiring Adobe Acrobat ® Reader which is available free for most computer platforms from Adobe at www.adobe.com

Download: servicebook.pdf (340k)


For Consumers | For Business | Protection | News | Publications | FAQs | Contacts | Related Sites | Search | Home | Feedback | Copyright | Disclaimer | Privacy Statement | MCCA Extranet

© Commonwealth of Australia 2000
Ministerial Council on Consumer Affairs
www.consumer.gov.au