Review of the MCCA Direct Marketing Model Code of Practice - Report

Appendix C: BPM Provisions

The following outlines the relevant sections of the BPM to be included in the Model Code, as referred to in Recommendation 12.

SECTION 28.4

• any relevant statutory registration or licence numbers, including the Australian Business Number and/or the Australian Company Number

SECTION 28.5

• contact details, an easy method of identifying the membership of and accessing the relevant codes of practice of any relevant self-regulatory scheme, business association, dispute resolution organisation or other certification body. This could be by displaying the logo of the industry association and online providing an Interlink to the association’s website.

SECTION 32

• all information referring to costs should indicate the applicable currency, including guidance on how to get information on exchange rates, or a link to a website where such information may be found.

SECTION 34

• business should give consumers a clear and complete text of the transaction’s terms and conditions. This information should be clear enough so that the consumer can access and retain a record of that information, for example, by printing an electronic record;

SECTION 35.10

• details about any cooling-off period or right of withdrawal;

SECTION 35.11

• any conditions about contract renewal or extension;

SECTION 35.12

• details of any explicit warranty provisions; and

SECTION 35.13

• details of any after sales service.

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