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Australian and New Zealand Consumer Contact Information
Need personal advice or assistance?
Contact the Consumer Affairs/Fair Trading agency listed below, nearest
to you:
Commonwealth
New South Wales
Victoria
Queensland
South Australia
Western Australia
Tasmania
Australian Capital Territory
Northern Territory
New Zealand
ACT
ACT Consumer Affairs Bureau
2nd Floor
GIO House
Cnr Akuna Street and City Walk
Canberra City ACT 2600
GPO Box 158
Canberrra City
ACT 2601
General Inquiries:
Telephone (02) 6207 0400
Facsimile (02) 6207 0424
Website: www.consumer.act.gov.au
COMMONWEALTH
Consumer Affairs Division
Department of Treasury
Parkes Place
PARKES ACT 2600
Telephone (02) 6263 2763
Facsimile (02) 6263 2830
Website: www.treasury.gov.au
NORTHERN TERRITORY
Northern Territory Office of Consumer and Business Affairs
Ground Floor Minerals House
66 The Esplanade
GPO Box 4160
DARWIN NT 0801
Telephone (08) 8999 5184
Facsimile (08) 8999 6260
and
Peter Sitzler Building
67 North Stuart Highway
PO Box 3796
ALICE SPRINGS NT 0871
Telephone (08) 8951 8606
Facsimile (08) 8951 8611
Website: www.nt.gov.au/caft/
QUEENSLAND
Office of Fair Trading
Brisbane Office
21 st Floor State Law Building
50 Ann Street
BRISBANE QLD 4000
GPO Box 3111
Brisbane QLD 4001
Telephone (07) 3246 1500
Fax (07) 3246 1504
Website: www.fairtrading.qld.gov.au
Regional Offices
Bundaberg
1st Floor, 207 Bourbong Street
BUNDABERG QLD 4670
Telephone (07) 4153 3997
Fax (07) 4153 3975
Cairns
Cairns Court House, 5 Sheridan Street
CAIRNS QLD 4870
Telephone: (07) 4042 3300
Fax:(07) 4042 3388
Mackay
Suite 3,
13 Nelson St
MACKAY QLD 4740
Telephone (07) 4944 0793
Fax (07) 4944 0794
Maryborough
Suite 14, Trustee House
88 Ellena Street
MARYBOROUGH QLD 4650
Telephone (07) 4123 0145
Fax (07) 4123 0458
Maroochydore
Gr Floor, Maroochydore Crt House
Cornmeal Parade
MAROOCHYDORE QLD 4558
Telephone (07) 5430 8900
Fax (07) 5430 8988
Rockhampton
QIDC House, 34 East Street
ROCKHAMPTON QLD 4700
Telephone (07) 4920 6600
Fax (07) 4920 6688
Southport
7 Short Street
SOUTHPORT QLD 4215
Telephone (07) 5581 3300
Fax (07) 5581 3388
Toowoomba
Ground Floor,
Toowoomba Court House
Hume St
TOOWOOMBA QLD 4350
Telephone 13 1304
Fax (07) 4637 6040
Townsville
Zurich House, 75 Denham Street
TOWNSVILLE QLD 4810
Telephone (077) 532 200
Fax (077) 532 288
Numbers for specific matters are listed in the White Pages of
the Brisbane telephone directory under "CONSUMER AFFAIRS OFFICE
OF" or "FAIR TRADING OFFICE OF"
DEAF/HEARING IMPAIRED:
(07) 3246 1558 TTY
SOUTH AUSTRALIA
Office of Consumer and Business Affairs
Head Office
Chesser House
9197 Grenfell Street, Adelaide
Consumer Affairs Branch
4th Floor, Chesser House
Telephone (08) 8204 9777
Facsimile (08) 8204 9769
Postal Address:
GPO Box 1719
Adelaide SA 5001
Note: No matter where you call from outside the Adelaide area,
the 131 882 telephone number will connect you directly to
the nearest Regional Office.
Website: www.ocba.sa.gov.au
Regional Offices
Berri
30 Kay Avenue
Berri SA 5343
Telephone 131 882
Facsimile (08) 8595 2344
Mount Gambier
SGIC Building
11 Helen Street
Mount Gambier SA 5290
Telephone 131 882
Facsimile (08) 8735 1370
Port Augusta
SGIC Building
9 Mackay St
Port Augusta SA 5700
Telephone 131 882
Facsimile (08) 8648 5155
Whyalla
1st Floor, 15 Darling Terrace
Whyalla SA 5600
Telephone 131 882
Facsimile (08) 8648 8168
TASMANIA
Tasmanian Office of Consumer Affairs & Fair Trading
Level 3, 15 Murray St
Hobart TAS 7000
GPO Box 1244J
Hobart TAS 7001
Telephone (03) 6233 4555
Facsimile (03) 6233 4882
Regional Offices
Devonport
8 Griffith Street
Devenport TAS 7310
Telephone (03) 6421 7858
Facsimile (03) 6421 7860
Website: www.justice.tas.gov.au/ca/
VICTORIA
Consumer Affairs Victoria
121 Exhibition Street
MELBOURNE VIC 3000
GPO Box 123
MELBOURNE VIC 3001
Telephone 1300 55 81 81
Website: www.consumer.vic.gov.au
WESTERN AUSTRALIA
WA Consumer Protection Division, Department of Commerce
219 St Georges Terrace
Perth WA 6000
Locked Bag 14
Cloisters Square WA 6850
Telephone (08) 9282 0777
Facsimile (08) 9282 0850
TTY (08) 9282 0800
Consumer Protection Advice Line 1300 304 054
Website: www.commerce.wa.gov.au
Regional Offices
Albany
Tel (08) 9842 8366
Fax (08) 9842 8377
Bunbury
Tel (08) 9791 2409
Fax (08) 9722 0481
Geraldton
Tel (08) 9964 5644
Fax (08) 9964 5678
Kalgoorlie
Tel (08) 9021 5966
Fax (08) 9021 5977
Karratha
Tel (08) 9185 0122
Fax (08) 9185 0133
NEW SOUTH WALES
Department of Fair Trading
Website: www.fairtrading.nsw.gov.au
FAIR TRADING CENTRES
Albury (02) 6041 3222
Armidale (02) 6773 8100
Blacktown 13 32 20
Broken Hill (08) 8087 8033
Coffs Harbour (02) 6651 2847
Dubbo (02) 6884 2611
Gosford (02) 4324 6300
Goulburn (02) 4822 1277
Grafton (02) 6643 1705
Hurstville 13 32 20
Penrith 13 32 20
Lismore (02) 6622 1620
Liverpool 13 32 20
Newcastle (02) 4929 5362
Orange (02) 6361 9866
Parramatta 13 32 20
Port Macquarie (02) 6584 1330
Queanbeyan (02) 6299 3433
Sydney 13 32 20
Tamworth (02) 6766 3155
Tweed Heads (07) 5599 5211
Wagga Wagga (02) 6921 5166
Wollongong (02) 4228 3433
SPECIALISED SERVICES
Rental Bond Service
Sydney (02) 9377 9000
Outside Sydney 1800 422 021
Tenancy Service
Sydney (02) 9377 9000
Outside Sydney 1800 451 301
Strata Schemes Office
Sydney (02) 9229 6122
Outside Sydney 1800 451 431
REVS
Sydney (02) 9600 0022
Outside Sydney 1800 424 988
Credit Helpline & Financial Counselling Service
Sydney (02) 9318 2057
Outside Sydney 1800 808 488
Interpreter Service
13 14 50
NEW ZEALAND
Ministry of Consumer Affairs
Email: mcainfo@moc.govt.nz
Website: http://www.consumer.ministry.govt.nz
PO Box 1473, Wellington NZ
Tel: 64 4 474 2750
Fax: 64 4 473 9400
Commerce Commission
(enforces Fair Trading Act 1986)
PO Box 2351, Wellington NZ
Tel 64 4 498 0911
Fax 64 4 471 077
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