Australian and New Zealand Consumer Contact Information

Need personal advice or assistance?
Contact the Consumer Affairs/Fair Trading agency listed below, nearest to you:

Commonwealth
New South Wales
Victoria
Queensland
South Australia
Western Australia
Tasmania
Australian Capital Territory
Northern Territory
New Zealand

ACT

ACT Consumer Affairs Bureau

2nd Floor
GIO House
Cnr Akuna Street and City Walk
Canberra City ACT 2600

GPO Box 158
Canberrra City
ACT 2601

General Inquiries:

Telephone (02) 6207 0400
Facsimile (02) 6207 0424

Website: www.consumer.act.gov.au

COMMONWEALTH

Consumer Affairs Division
Department of Treasury

Parkes Place
PARKES ACT 2600

Telephone (02) 6263 2763
Facsimile (02) 6263 2830

Website: www.treasury.gov.au

NORTHERN TERRITORY

Northern Territory Office of Consumer and Business Affairs

Ground Floor Minerals House
66 The Esplanade
GPO Box 4160
DARWIN NT 0801

Telephone (08) 8999 5184
Facsimile (08) 8999 6260

and

Peter Sitzler Building
67 North Stuart Highway
PO Box 3796
ALICE SPRINGS NT 0871

Telephone (08) 8951 8606
Facsimile (08) 8951 8611

Website: www.nt.gov.au/caft/

QUEENSLAND

Office of Fair Trading

Brisbane Office

21 st Floor  State Law Building
50 Ann Street
BRISBANE QLD 4000

GPO Box 3111
Brisbane QLD 4001

Telephone (07) 3246 1500
Fax (07) 3246 1504

Website: www.fairtrading.qld.gov.au

Regional Offices

Bundaberg
1st Floor, 207 Bourbong Street
BUNDABERG QLD 4670

Telephone (07) 4153 3997
Fax (07) 4153 3975

Cairns
Cairns Court House, 5 Sheridan Street
CAIRNS QLD 4870

Telephone: (07) 4042 3300
Fax:(07) 4042 3388

Mackay
Suite 3,
13 Nelson St
MACKAY QLD 4740

Telephone (07) 4944 0793
Fax (07) 4944 0794

Maryborough
Suite 14, Trustee House
88 Ellena Street
MARYBOROUGH QLD 4650

Telephone (07) 4123 0145
Fax (07) 4123 0458

Maroochydore
Gr Floor, Maroochydore Crt House
Cornmeal Parade
MAROOCHYDORE QLD 4558

Telephone (07) 5430 8900
Fax (07) 5430 8988

Rockhampton
QIDC House, 34 East Street
ROCKHAMPTON QLD 4700

Telephone (07) 4920 6600
Fax (07) 4920 6688

Southport
7 Short Street
SOUTHPORT QLD 4215

Telephone (07) 5581 3300
Fax (07) 5581 3388

Toowoomba
Ground Floor,
Toowoomba Court House
Hume St
TOOWOOMBA QLD 4350

Telephone 13 1304
Fax (07) 4637 6040

Townsville
Zurich House, 75 Denham Street
TOWNSVILLE QLD 4810

Telephone (077) 532 200
Fax (077) 532 288

Numbers for specific matters are listed in the White Pages of the Brisbane telephone directory under "CONSUMER AFFAIRS OFFICE OF" or "FAIR TRADING OFFICE OF"

DEAF/HEARING IMPAIRED:

(07) 3246 1558 TTY

SOUTH AUSTRALIA

Office of Consumer and Business Affairs

Head Office
Chesser House
91­97 Grenfell Street, Adelaide

Consumer Affairs Branch
4th Floor, Chesser House

Telephone (08) 8204 9777
Facsimile (08) 8204 9769

Postal Address:
GPO Box 1719
Adelaide SA 5001

Note: No matter where you call from outside the Adelaide area, the 131 882 telephone number will connect you directly to the nearest Regional Office.

Website: www.ocba.sa.gov.au

Regional Offices

Berri
30 Kay Avenue
Berri SA 5343

Telephone 131 882
Facsimile (08) 8595 2344

Mount Gambier
SGIC Building
11 Helen Street
Mount Gambier SA 5290

Telephone 131 882
Facsimile (08) 8735 1370

Port Augusta
SGIC Building
9 Mackay St
Port Augusta SA 5700

Telephone 131 882
Facsimile (08) 8648 5155

Whyalla
1st Floor, 15 Darling Terrace
Whyalla SA 5600

Telephone 131 882
Facsimile (08) 8648 8168

TASMANIA

Tasmanian Office of Consumer Affairs & Fair Trading
Level 3, 15 Murray St
Hobart TAS 7000

GPO Box 1244J
Hobart TAS 7001

Telephone (03) 6233 4555
Facsimile (03) 6233 4882

Regional Offices

Devonport
8 Griffith Street
Devenport TAS 7310

Telephone (03) 6421 7858
Facsimile (03) 6421 7860

Website: www.justice.tas.gov.au/ca/

VICTORIA

Victorian Office of Fair Trading and Business Affairs
452 Flinders Street
MELBOURNE VIC 3000

GPO Box 123A
MELBOURNE VIC 3001

Telephone (03) 9627 6000

Website: http://www.justice.vic.gov.au/OFTBA

WESTERN AUSTRALIA

WA Consumer Protection Division, Department of Commerce
219 St Georges Terrace
Perth WA 6000

Locked Bag 14
Cloisters Square WA 6850

Telephone (08) 9282 0777
Facsimile (08) 9282 0850
TTY (08) 9282 0800
Consumer Protection Advice Line 1300 304 054

Website: www.commerce.wa.gov.au

Regional Offices

Albany    
Tel (08) 9842 8366
Fax (08) 9842 8377

Bunbury   
Tel (08) 9791 2409
Fax (08) 9722 0481

Geraldton  
Tel (08) 9964 5644
Fax (08) 9964 5678

Kalgoorlie  
Tel (08) 9021 5966
Fax (08) 9021 5977

Karratha   
Tel (08) 9185 0122
Fax (08) 9185 0133

NEW SOUTH WALES

Department of Fair Trading

Website: www.fairtrading.nsw.gov.au

FAIR TRADING CENTRES

Albury (02) 6041 3222
Armidale (02) 6773 8100
Blacktown 13 32 20
Broken Hill (08) 8087 8033
Coffs Harbour (02) 6651 2847
Dubbo (02) 6884 2611
Gosford (02) 4324 6300
Goulburn (02) 4822 1277
Grafton (02) 6643 1705
Hurstville 13 32 20
Penrith 13 32 20
Lismore (02) 6622 1620
Liverpool 13 32 20
Newcastle (02) 4929 5362
Orange (02) 6361 9866
Parramatta 13 32 20
Port Macquarie (02) 6584 1330
Queanbeyan (02) 6299 3433
Sydney 13 32 20
Tamworth (02) 6766 3155
Tweed Heads (07) 5599 5211
Wagga Wagga (02) 6921 5166
Wollongong  (02) 4228 3433

SPECIALISED SERVICES

Rental Bond Service
Sydney (02) 9377 9000
Outside Sydney 1800 422 021

Tenancy Service
Sydney (02) 9377 9000
Outside Sydney 1800 451 301

Strata Schemes Office
Sydney (02) 9229 6122
Outside Sydney 1800 451 431

REVS
Sydney (02) 9600 0022
Outside Sydney 1800 424 988

Credit Helpline & Financial Counselling Service
Sydney (02) 9318 2057
Outside Sydney 1800 808 488

Interpreter Service
13 14 50

NEW ZEALAND

Ministry of Consumer Affairs
Email: mcainfo@moc.govt.nz
Website: http://www.consumer.ministry.govt.nz
PO Box 1473, Wellington NZ
Tel: 64 4 474 2750
Fax: 64 4 473 9400

Commerce Commission
(enforces Fair Trading Act 1986)
PO Box 2351, Wellington NZ
Tel 64 4 498 0911
Fax 64 4 471 077