Gift card

New Gift Card Laws

Businesses and consumers should be aware that from 1 November 2019 new Australian Consumer Law gift card provisions will be in place. These new rules apply no matter where in Australia you are.

Are you a consumer?

Find out about your rights as a consumer and how the Australian Consumer Law can offer you protection as a consumer.

Are you a business?

Find out what standards are covered in the Australian Consumer Law and what you need to do as a business to uphold those standards.

Product safety

Have your say on the Australian Consumer Law - visit treasury.gov.au for more info

Consumer Affairs Australia and New Zealand is currently consulting on options to improve the consumer product safety system, including the option to introduce a new safety duty (also referred to as a General Safety Provision) into the Australian Consumer Law.

Please visit the consultation page to make a submission and complete the consumer survey to have your say.

Grocery Unit Pricing Review

The Government is reviewing the Retail Grocery Industry (Unit Pricing) Code of Conduct (the Code). The Code requires certain grocery retailers to use unit pricing when selling particular grocery items to consumers in addition to the selling price.

Unit pricing allows consumers to compare between different brands and sizes of grocery items using common units of measure.

The Government will assess the effectiveness of the Code through the consultation and, if appropriate, remake the Code before its scheduled sunset date.

If you would like to contribute to the review or complete a short consumer survey please visit the consultation page.

Make Sharing Fair

Sharing economy checklist

The national project 'Make Sharing Fair', implemented across Australian jurisdictions between 13 November and 24 December 2017, aimed to provide users of the sharing economy (consumers, traders and sharing economy platforms) with information about their ACL rights and responsibilities when engaging in trade and commerce using a sharing economy platform.

For more information, please visit the sharing economy platforms page.